CyberTech built website rated amongst top support websites

Sitecore-based Esri support website built by CyberTech is rated amongst the top support websites.

ASP (Association of Support Professionals) recently announced its 2016 ratings for various support websites( The CyberTech support website for Esri ( is rated as one of the top support websites. Other support websites in this category include Cisco, Dell, Symantec, and Red Hat

Esri is market leader in GIS with large numbers of products, which caters to 50+ industries and are distributed by 80+international distributors & 2000+ partners. The new support website empowers Esri to realize its vision oftransforming the legacy support website to an attractive and informative portal. The new responsive websiteenhances the user experience, effectively aligns with Esri product line and support processes while reducingthe support cost and call volume. The complex architecture of the site includes integrations withSalesforce Service Cloud, SGA, KBuilder, Interactive Chat, Product Catalog, just to name a few.

In addition to core Sitecore architects and developers, a strong team of BAs, UI/UX experts, integration experts,automation and testing specialists teamed up to complete the site in less than 14 weeks.

Primary business benefits offered by new support site include,

  • Reduced the call volume through simple content searches
  • Improved user experience in browsing the organized content of wide range of product portfolio
  • Integrated one-stop-shop to integrate with many operational business systems
  • Embraced mobility with responsive web design