M.Sc. Geology / M.Sc. Applied Geology / M.Sc. Geoinformatics / B.Sc. Geology / B.Sc. Geoinformatics
A Diploma holder with GeoInformatics background can also be considered
Non-GIS background qualifications like BE/B.Tech, MCA or B.Sc. can be considered for software development roles in specific
Provide world-class technical support to end users of ESRI software to effectively diagnose and resolve incidents, while making a positive impression.
Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture.
Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including ArcGIS for Desktop, ArcGIS for Desktop extensions, and other ArcGIS technologies.
As the Subject Matter Expert, document technical issues via incident tracking which involves authoring, technical editing, and publishing of Knowledge Base articles as well as authoritative online content.
Interpret user issues to determine or recommend software changes to product engineers.
Work in other technical areas of software support as customer and business needs require.
GIS concepts/background
GIS – Knowledge of ArcGIS Desktop/Server
Proficiency in written and verbal communication skills in English with a strong grasp of the English language including grammar, punctuation, and consistency
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