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Delivery Manager - SAP
12+ Years
No.of positions
Any IT Graduate or Post Graduate
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Job Description
  • Complete ownership of SAP Services delivery for the accounts and projects identified
  • Become the single point of contact for customers for all matters related to SAP services delivery
  • Services will include
    • SAP Project Services
    • SAP Support Services
    • Consulting Services
  • Responsible for the successful and high-quality execution of work done from all locations (onsite, near-shore and offshore), working closely with the service delivery teams
  • Team can include –
    • SAP Solution Architects
    • Industry specialists
    • Team Leaders
    • Functional Consultants
    • Technical Consultants
  • Responsible for meeting Service Levels and all other customer commitments made in Work Order or Statement of Work
  • Work closely with the Engagement Management team and BU to achieve the revenue and gross margin targets for the accounts assigned
  • Ensure resource backup and succession planning is in place
  • Monthly and quarterly dashboard preparation and presentation to the steering committee and customer stakeholders
  • Ensure exceptional customer satisfaction and customer delight
  • Pro-active identification of customer’s pain areas and formulation of innovative solutions
  • Appraise CyberTech senior management periodically about current status and vision for the accounts
  • Identify and drive continuous improvement initiatives
Technical Skills
  • Bachelor’s Degree in Engineering (B. Tech)
  • 12 - 15 years in the IT Services industry with 5+ years in managing large accounts or projects
  • Excellent written and verbal communication and presentation skills
  • Demonstrated success working in distributed team environments
  • Results oriented, and demonstrate a can-do attitude, adaptability, flexibility and resourcefulness.
  • Project scoping, estimating and planning experiencel

    Desirable Skills
  • Deep expertise in one functional area of SAP
  • Experience in Lean thinking with Scrum/Agile delivery models
  • PMP / Six Sigma / Agile / Scrum certification
  • Knowledge of SAP advanced platforms (SAP Cloud Platform, S/4HANA, SAP Cloud solutions etc.)
Language Skills
Shift Timings
General shift
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