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Trainer
Location
Thane
Experience
1 Year to 4 Years
No.of positions
1
Education
Any IT Graduate or Post Graduate
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Job Description
  • The Trainer provides Communication and soft skills training required for on boarding new Analysts, refreshingthe skills of current Analysts, training Analysts for new roles (switching groups, promotion to Tier 2,promotion to Group Lead), and training Group Leads on soft skills.
  • Deliverables include:
    • Training Material Development
    • Attend “train the trainer” events run by Esri
    • Adjust material to local culture and needs
    • Work with the Training Lead to evaluate existing material for timeliness, content and gaps
    • Develop custom material as required (particularly soft skills, accent remediation, communication specific to offshore, etc.).
    • Delivery of Communciation Training
    • Deliver Communication training to CyberTech Analysts and recruits
    • Evaluate Analysts and recruits based on successful absorption of material
    • Delivery of Soft Skills Training including customer service, communication and accentremediation.
    • Evaluate Analysts and recruits based on successful absorption of material.
    • Mentor Analysts and candidates in a one-on-one fashion to improve skills
Technical Skills
  • Excellent Oral and Written Communication Skills
  • Interpersonal Skills
  • Training employees on the Grammar/language/communication skills
  • Candidates should be Confident/Smart/Highly motivated/Self driven
  • He/she must have pleasant personality
  • Confident and well groomed

    Desirable Skills
  • Stress Management
  • Multitasking ability
  • Crisis Management
  • Attitude, Motivation, Goal Setting, Accountability
Certifications
  • Will be an advantage
Language Skills
  • Good Communication (Oral and Written) skills
Shift Timings
  • Night Shift
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